PIXELVERY / CUSTOMER INFORMATION · Updated October 29, 2026
Email promptly when something needs to change. The available options depend on your order’s fulfillment stage.
What to send
Include your order number, the email used at checkout and the exact correction or cancellation requested. For address changes, provide the complete corrected address in one message.
Before fulfillment
We will check whether the request can be applied before preparation or dispatch progresses. A request is not confirmed until we have reviewed it and replied.
After dispatch
We may be unable to intercept or redirect a parcel. We will explain available options based on tracking and carrier arrangements. Your applicable return and statutory rights remain in place.
Refunds for cancelled orders
Where a cancellation is accepted and a refund is due, we will explain the refund status. Funds return to the original payment method; payment providers may require additional posting time.
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