PIXELVERY / CUSTOMER INFORMATION · Updated October 29, 2026
Preparation and transport are separate. Plan for both stages when deciding whether an order will arrive in time for your needs.
Where we ship
Our sales and delivery service is intended for addresses in the United States. Available delivery methods and the final shipping charge are shown at checkout. Please use an accurate, complete delivery address and include apartment or unit information where applicable.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
The transport estimate does not include order preparation. The combined planning window adds the two stages; it is an estimate rather than a guaranteed delivery date. Business days exclude weekends and relevant public holidays. Time awaiting payment confirmation or essential address information may delay the start of preparation.
Shipping prices in USD
- Standard shipping: $5.99 when the discounted merchandise subtotal is below $50.
- Free standard shipping: discounted merchandise subtotal of $50 or more.
- Expedited shipping: $7.99 when offered at checkout. Expedited service does not remove preparation time, and no unconfirmed arrival date is promised.
The threshold applies to merchandise after discounts and before shipping or taxes. Check the final checkout total before payment.
Dispatch and tracking
When an order is dispatched, available tracking information is provided using the email entered at checkout. A label-created notice does not necessarily mean the carrier has scanned the package. Follow the carrier link in your dispatch message; contact us with your order number if tracking is missing, unclear or stops updating.
Address changes and cancellations
Email us as soon as possible after ordering if you need to correct an address or request cancellation. We will check the order stage and explain available options. Changes cannot be guaranteed after fulfillment or dispatch. If cancellation is unavailable, your applicable return and legal rights remain in place.
Delays, missing parcels and delivery problems
Weather, carrier capacity, holidays, customs where applicable, and incorrect or incomplete information can extend estimated delivery. If a parcel is delayed, marked delivered but not located, or appears lost, check your delivery area and household, then email your order number and tracking details. We will review the available records and work with the relevant delivery provider; any replacement or refund will be assessed in line with the circumstances and your legal rights.
If an item arrives damaged or incorrect, retain the packaging when practical and send a description and photos if available. Photos help investigation but do not remove rights you may have under applicable law.
Taxes and import charges
Applicable charges collected by us are displayed at checkout. If a shipment is subject to import duties or other charges not collected at checkout, these depend on the destination rules and shipment arrangements. Contact us before ordering if the checkout does not make the expected charges clear. We do not describe every shipment as duty-free.
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