PIXELVERY / CUSTOMER INFORMATION · Updated October 29, 2026
Practical answers for choosing an accessory and planning your order.
Will every stand fit my phone?
No universal fit is assumed. Compare the product-specific supported device dimensions, case thickness, clamp or cradle opening, and intended orientation where these are provided. Ask us if an essential detail is missing.
Is a phone, cable or charger included?
Only items explicitly described as included form part of the purchase. Devices, furniture and background props shown for context are not automatically included. A passive stand is not a charger unless its product page expressly identifies a charging function.
How long should I plan for delivery?
Order preparation takes 5–10 business days after order/payment confirmation, subject to needed information. Standard carrier transport takes 10–15 business days after dispatch. Add the stages: the standard planning window is 15–25 business days. These are estimates.
What does shipping cost?
Standard shipping is $5.99 below a $50 discounted merchandise subtotal and free at $50 or more. Expedited shipping is $7.99 when offered at checkout. All amounts are USD.
Can I change my order?
Email promptly with your order number and the requested change. We check the fulfillment stage; changes are not guaranteed after fulfillment or dispatch.
How do returns work?
Email within 30 days after receipt to start a return. Personal-reason return postage is paid by the buyer. Approved refunds are processed within 10 business days after receipt and inspection of the return; bank posting time is additional.
Can I use a holder while driving?
Do not position or adjust a device while driving. Follow local road rules and the accessory instructions. Keep controls, visibility, airbags and safety equipment unobstructed. A home or desk holder is not automatically suitable for a vehicle.
How do I manage my personal information?
See Privacy Policy and Privacy Choices. You can also email a request to service@pixelvery.com.
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