PIXELVERY / CUSTOMER INFORMATION · Updated October 29, 2026
Tell us what you need help with. Include the relevant order or product details so we can understand your request.
Email customer care
For an existing order, include the order number, the email used at checkout and a short description of the issue. Please do not email payment card numbers, passwords or verification codes.
Product and compatibility questions
Send the product name, your device model, and any case or mount details that affect fit. If a product page does not specify a compatibility fact, ask before ordering rather than assuming universal support.
Shipping or return support
For tracking questions, include the tracking number when available. For returns, email before sending the item; our return window is 30 days after receipt. Describe damage or a wrong item and attach useful photographs if available.
Privacy requests
To request access, correction or deletion of personal information, or to discuss a privacy choice, email with the subject “Privacy request”. We may need proportionate information to verify your identity before acting.
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