PIXELVERY / CUSTOMER INFORMATION · Updated October 29, 2026
Simple care begins with the actual product instructions and a stable, dry setup.
Routine cleaning
Remove the phone before cleaning an accessory. Follow the supplied instructions. Where no specific method is stated, use a soft dry cloth and avoid soaking, abrasive cleaning or introducing liquids into joints or electrical components.
Inspect moving parts
Check hinges, clamps, loops and attachment points before use. Stop using an accessory that is damaged, loose or no longer holds the device securely. Do not overtighten or modify parts to force a fit.
Storage and transport
Store in a dry place away from excessive heat and direct pressure. Fold only along intended joints and keep small removable components together. Prevent sharp objects in a bag from pressing against the device or accessory.
When you need help
Email the product name and a description of the issue. A photograph may help us understand the condition. Care guidance does not reduce remedies for defective goods.
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